As you may have seen the previous emails from Troy and Brent, I too am communicating the new time changes for the CSA Awareness Phone Training. The change in times were made after feedback that we have received from Agents.
In response to this feedback, we will be implementing these new times to make it easier for the operators to call. The biggest issue that we heard from the Agents was the 11AM time slot wasn’t good for them to call into. That’s why we’ve decided to add 4PM EST (Monday, Wednesday, and Friday) and also 6PM EST (Tuesday and Thursday). Also we will be a Saturday morning call as well – that will be 10/26 & 11/30 (both at 11AM EST).
These new times will go into effect starting this Monday, October 21st. Please help us by communicating to your respective operators the importance of this training and the new times.
1)Please have your contractors watch the CSA 2013 Power Point on Pit Stop
2) Dial into our 2x daily conference call
MONDAY _ WEDNESDAY _ FRIDAY – 11AM & 4PM EASTERN ONLY
TUESDAY _ THURSDAY -> 11AM & 6PM EASTERN ONLY
SATURDAY, OCTOBER 26TH AND NOVEMBER 30TH – 11AM EASTERN ONLY